CM 4.2 and Unity 4.2,if a phone doesn't have vm, and the user press idivert when incoming call comes in, where this call will go? I know if there is vm for that ext, then it will send to vm box right away. But in this case no vm, will Unity look at call routing rule? if yes, then is direct routing rule or forwarding rule?
Is the user able to press the iDivert button when a call comes in if they're not configured with voice mail? I don't think the button will even be available, or if it is, it won't respond to anything. I had someone test this real quick and their iDivert button was greyed out. Maybe someone else with more Call Manager experience may be able to shed more light.
Brad, here is the reason why your greyed out. voicemail profile needs to be assigned for this ext. So even this user doesn't have mailbox as long as it assignes voicemail profile, it should be activated.
Immediate Divert Phone Display Messages
Immediate divert displays the following messages on the IP phone to indicate the status of an immediate divert action:
â¢Key is not active-The voice-messaging profile of the user who pressed iDivert does not have a voice-messaging pilot.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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