I want to configure call manager to have the iDivert button go to the busy greeting in unity instead of the standard greeting. So far I havent found any information that says this is possible. I was wondering if anyone is positive if it is or isnt possible or if they can think of a workaround.
Re: iDivert to Busy Greeting in Unity... Possible?
Hi Jeff -
I think you only get the iDivert presented when the phone DN has call waiting enabled. For Unity to receive Busy condition from CCM, you need to have the following configured in CCM for the line:
- Call Forward - Forward Busy int/ext checked
- Multiple calls - Busy trigger configured - I have mine set to 1. If I am on the phone, calls go immediately to voicemail and callers are presented with my busy greeting. I never see the iDivert button. Note: Just found this restriction in my online help for CCM - "When Call Forward All (CFA) and Call Forward Busy (CFB) are activated, the system does not support Immediate Divert (CFA and CFB have precedence over Immediate Divert)." For those people that need it, could you use the Alternate Greeting, which overides the Standard? Or record a modified standard greeting that tells the caller you are "either busy or on the phone"? Of course, this kind of removes the need for a busy greeting.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...