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New Member

IM and presence 9 export all conversation

Hi everybody, 

I'm new to presence server

Now we are using CUP 9 and CUCM 9

Is it possible to export all the Chat history and conversation from Presence server? and sort by users?

Thanks
Sam

 

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1 ACCEPTED SOLUTION

Accepted Solutions
New Member

If you want to just record

If you want to just record all chats then setup a simple PostgreSQL database server and point CUPS to it. It will "archive" all the chats for you in to the database and you can use it later to generate reports etc.

More info here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cups/8_0/english/install_upgrade/database/guide/CUPDBSetup/Configuring_Database_CUP.html

3 REPLIES
New Member

We cannot export chat history

We cannot export chat history and conversation from presence server

Cisco Employee

You need to set a compliance

You need to set a compliance server if you want that, look at the config guides for all that is required.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

If you want to just record

If you want to just record all chats then setup a simple PostgreSQL database server and point CUPS to it. It will "archive" all the chats for you in to the database and you can use it later to generate reports etc.

More info here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cups/8_0/english/install_upgrade/database/guide/CUPDBSetup/Configuring_Database_CUP.html

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