So we have IM and Presence 9.1.1 installed. We have it connected to our Communications Manager 9.1. According to the Troubleshooter page everything is running and looks fine. I can see all my users in IM and Presence. I can go into CM and add a user to IM and Presence. I can go back into IM and Presence and see that the user has a license and should be good. However, when trying to log into the the CUPS user options page or the Personal Communicator software, I cant. What should the password be? My AD password or my voicemail pin? Our CM syncs with AD. What is the password for the users?
What do you mean by "create the IM&P service"? Can you send me a link of what you are referring to? I've done a lot of configuration to this and followed the Cisco document. I have enabled the users for IM&P and they are part of the Standard CCM User role/group.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...