IM and Presense 9.1.1 issue

[Steve Neff]

So we have IM and Presence 9.1.1 installed.  We have it connected to our Communications Manager 9.1.  According to the Troubleshooter page everything is running and looks fine.  I can see all my users in IM and Presence.  I can go into CM and add a user to IM and Presence.  I can go back into IM and Presence and see that the user has a license and should be good.  However, when trying to log into the the CUPS user options page or the Personal Communicator software, I cant.  What should the password be?  My AD password or my voicemail pin?    Our CM syncs with AD.   What is the password for the users?                 

[Jaime Valencia]

Do your users are CCMuser enabled??

Have you created the IM&P service and enabled the users for IM&P??

You use your LDAP credentials.

HTH

java

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[Steve Neff]

Thanks Jaime.

What do you mean by "create the IM&P service"?  Can you send me a link of what you are referring to?  I've done a lot of configuration to this and followed the Cisco document. I have enabled the users for IM&P and they are part of the Standard CCM User role/group.  

Thanks for your help.