Incoming Call Issue

[scooter817]

Hi Everyone

I posted a question a few hours ago about CSS and PT because I couldn't make offnet calls when I associated the patterns to the RL.But what the issue was I had the wrong GW in the RG and the RL was pointing to the wrong device. I fixed that issue and now I can dial internal, local,long distance, international, and block 1-900 numbers but when I try and place a call to the phone I get 1 ring and then an annunciator saying " Were sorry we can not place your call as dialed." I wanted to know if anyone call tell me where could I look to figure out what is causing this issue with incoming calls.

Eric

[tonyperla]

Ok, so you have a SIP trunk for your incoming correct?

Let try a simplified incoming dial peer to test

dial-peer voice 9999 voip

 preference 1
 session protocol sipv2
 incoming called-number .
 voice-class codec 1
 voice-class sip early-offer forced
 dtmf-relay rtp-nte
 no vad

Then change the preference on 1001 to 4 for the time being.

Thanks

Tony

Please rate helpful posts

[scooter817]

Tony

We actually have PRI

[tonyperla]

Eric - Ok, there are definitely some issues with your dial peer configuration.

Let first run the following debug without making any changes -

debug voip ccapi inout and copy the output from the test call

Lets try this simple incoming dial peer to see if it helps -

dial-peer voice 9999 pots

preference 1

incoming called-number .

direct-inward-dial

forward-digits all

Please run the following command before you place your test call to make sure you are hitting this dial peer when placing your call to 8126.   

debug voip ccapi inout and send the output

Just to verify as well, the DN on the phone is just 8126, correct?

Thanks

Tony

Please rate helpful posts

[scooter817]

Thanks Tony, I'll run the command and I'll post the findings as soon as I finish