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New Member

Incoming Call Issue

Hi Everyone

I posted a question a few hours ago about CSS and PT because I couldn't make offnet calls when I associated the patterns to the RL.But what the issue was I had the wrong GW in the RG and the RL was pointing to the wrong device. I fixed that issue and now I can dial internal, local,long distance, international, and block 1-900 numbers but when I try and place a call to the phone I get 1 ring and then an annunciator saying " Were sorry we can not place your call as dialed." I wanted to know if anyone call tell me where could I look to figure out what is causing this issue with incoming calls.

Eric

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Hi Eric,Quick question, when

Hi Eric,

Quick question, when placing a call to the phone is it internal (over UCM) or external (coming in via PSTN).  If Internal it may be a partition/CSS issue. If its external it can be a couple of things.  Such as inbound dial-peers, inbound translation rules, and etc.

Thanks

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
18 REPLIES
Silver

Hi Eric,Quick question, when

Hi Eric,

Quick question, when placing a call to the phone is it internal (over UCM) or external (coming in via PSTN).  If Internal it may be a partition/CSS issue. If its external it can be a couple of things.  Such as inbound dial-peers, inbound translation rules, and etc.

Thanks

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
New Member

Hi TonyYou know I just tried

Hi Tony

You know I just tried placing an internal call using the full number 9.972-275-8126 and it rings but it doesn't reach the phone  and I tried again over the PSTN same number and it get the same annunciator but I can receive 4 digit internal calls.

Silver

No worries!  A couple of

No worries!  A couple of questions -

What type of gateway is in use here, H.323 or MGCP? 

The partition of the phone, is it associated with the CSS of the gateway?

Do you know how many digits the carrier is sending to you, the full number or the last 4? 

I gather that your extensions are 4 digits as well?

 

Thanks

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
New Member

Hi Tonythe GW is H.323The

Hi Tony

the GW is H.323

The partition on the phone is HNB_Device_CSS and the partition on the GW in the Call routing information section is HNB_Device_CSS.

I need to find out how many digits the carrier is sending

And yes the extensions are 4 digit internal extensions.

Silver

 Eric,So the phone and the

 

Eric,

So the phone and the gateway are using the same CSS?  No issue there

You can find out how many digits they are sending by getting into you gateway and doing a isdn debug and then from your cell, dial one of your DID's that are a part of your "PRI"

on your gateway -

term mon

debug isdn q931

then make your call, you will see it come into the gateway and the number of digits being sent.

Please rate helpful posts
Thanks,
Tony
New Member

TonyI spoke to my manager and

Tony

I spoke to my manager and he told me that AT&T is sending us 4 digits and I've attached a pic of the call routing field on the GW this is the same CSS I'm using for the phone.

Silver

Eric,It may be easier to

Eric,

It may be easier to begin with to look at H.323 config to ensure all of the necessary bits are there and then move onto CM.

Thanks

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
New Member

GotchaI'll get a config and I

Gotcha

I'll get a config and I'll be back shortly and thanks for the help Tony

Eric

New Member

TonyI just uploaded a copy of

Tony

I just uploaded a copy of the config for the GW in question

Cisco Employee

Hi Eric,Can you check the

Hi Eric,

Can you check the Route plan report for any overlapping directory number or unassigned directory number for the DN that you are trying to call. You can check it through Call routing > Route plan report and delete any unassigned overlapping patterns.

HTH

Manish

VIP Gold

Hi Eric,I think first we need

Hi Eric,

I think first we need to double verify the incoming digits at gateway from telco and need to check whether gateway is sending correct called number/info to cucm, for this we need to have a look on below debug logs.

debug isdn q931

debug voip ccapi inout

Suresh

 

Silver

Hey Eric,So by looking over

Hey Eric,

So by looking over the config a little, can you confirm which is your incoming dial peer?  Is it dial peer 1001 voip?  Also does the extension your dialing begin with 81..?

Thanks

Tony

Please rate helpful posts

Please rate helpful posts
Thanks,
Tony
New Member

Hi TonyI'm going to get with

Hi Tony

I'm going to get with my manager and confirm which dial peer is incoming dial peer and the number I was trying to dial was 972-275-8126

New Member

TonyI checked and yes dial

Tony

I checked and yes dial peer 1001 is our incoming

Silver

Ok, so you have a SIP trunk

Ok, so you have a SIP trunk for your incoming correct?

Let try a simplified incoming dial peer to test

dial-peer voice 9999 voip

 preference 1
 session protocol sipv2
 incoming called-number .
 voice-class codec 1
 voice-class sip early-offer forced
 dtmf-relay rtp-nte
 no vad

 

Then change the preference on 1001 to 4 for the time being.

 

Thanks

Tony

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Please rate helpful posts
Thanks,
Tony
New Member

TonyWe actually have PRI

Tony

We actually have PRI

Silver

Eric - Ok, there are

Eric - Ok, there are definitely some issues with your dial peer configuration.

Let first run the following debug without making any changes -

debug voip ccapi inout and copy the output from the test call

 

Lets try this simple incoming dial peer to see if it helps -

 

dial-peer voice 9999 pots

preference 1

incoming called-number .

direct-inward-dial

forward-digits all

 

Please run the following command before you place your test call to make sure you are hitting this dial peer when placing your call to 8126.   

debug voip ccapi inout and send the output

 

 

Just to verify as well, the DN on the phone is just 8126, correct?

 

 

Thanks

Tony

Please rate helpful posts

 

Please rate helpful posts
Thanks,
Tony
New Member

Thanks Tony, I'll run the

Thanks Tony, I'll run the command and I'll post the findings as soon as I finish

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