Deployed a CM BE 6.x. Having an inconsistent problem when users access the AA. The problem is when they attempt to dial by extension from the main greeting, ocassionally an error is given indicating that the input was not recognized. However from the main greeting a user generally can get to an extension by just dialing after the AA starts. Any ideas as to what can contribute to this kind of behaviour?
Thanks for the response. Due to some other problems I had in the translation profile, I simply created a voip DP for each incoming number then send that call to the CM. The CM would then do a translation pattern to the extension for the AA.
For each of the voip DPs created the dtmf setting is set to dtmf-relay h245-alphanumeric.
The thing that makes it tricky is that other options (from caller input) are accessed fine. Just that dial by extension provides inconsistent results.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.