I setup InformaCast 8.3 Basic Paging with CallManager 9.1 using SIP 7965 phones. The 7965s are in a Recipient Group with a DialCast number setup for that Recipient Group;
When I dial the CTI Route Point I hear;
Welcome to the Singlewire Informacast System...ding..ding
Were sorry no devices could be activated. Your broadcast will not be completed.
Verify SNMP and AXL connection between CUCM and IC, also do you have valid license?
Sent from Cisco Technical Support iPhone App
I have the same problem with CUCM 9.1.2 and InformaCast 8.3 Basic Paging.
SNMP and AXL connection works. License are valid.
What can be wrong?
Verify that Web Access in enabled on the phones and the Authentication URL for http and https both point to http://IPADDRESS:8081/InformaCast/phone/auth
One additional late comment to this forum post train: You may need to perform a Refresh Recipient Update to get the phones recognized by IC, especially if they power off (like wireless will do) or become unregistered. Also check to make sure, if you are using Filters in your Recipient Group that it matches the coding on your CUCM, for example if your filter is using Description "contains" your Cisco phone description must match.
My name is Enrique Villasana.
Two years after your post, I have the same problem with CUCM BE6000 and Informacast ver10.0.2 ( " no devices could be activarted" message)
Do you remember how you solved this problem???
Thanks in advanced
What model phones are you using? Web access enabled on the phones? Secure authentication URL listed correctly as the Informacast server on the phone's webpage?
The resolution I found was to go to
Admin || Dial Cast || Dialing Configurations || Recipient Groups
and add an recipient group previously created under Recipients || Recipient Groups
Restart the CTI route point in Call Manager that Informacast is using.
I also spanned the port on the phone and did a packet capture to see if IGMPv2 packets were being received properly before and after the fix was implemented.
I have this problem too, i checked it again and again, reinstall it 3 times,but it still doesn't work, CUCM9.1.2, informaCast 8.4, any advice is appreciated.
Devices not activating is always due to web access not being enabled on the phones or the phones not having their authentication URL/ secure authentication URL pointed to the HTTP-only URL the Informacast system provides under the CUCM Cluster information.
I checked log file, it is authentication problem, It works now. Both the secure authentication URL and the authentication URL must be set to the the HTTP URL.
Yeah...all the parameters mentioned in the installation guide needs to be enabled...but this option to enable "Send Commands to Phones By JTAPI" is not mentioned..Because even if you have web enabled it will not worked...I have tried this...