Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

informacast fast busy

I am installing Informacast 8.3 into our ccm 8.6 environment. I have followed all of the documentation and I am getting a fast busy when I try to call the number that I associated with the cti port. I have checked the css and the partitions so I think that I am good there. I do not have a gateway set up for the installation. Do I need one? In some documentation sent to me from TAC a few months ago had references to a gateway but I am unsure of the settings. Any input would be appreciated!!

Thanks,

Melissa

  • Unified Communications Applications
10 REPLIES

informacast fast busy

I dont think the CTI ports are supposed to be called directly. It is supposed to be used by the system when the system calls you back to send out a page. Try configuring the Paging service using the Quick page assistance or by creating a dialcast pattern with a CTI route point in UCM and see if that works. 

Please rate useful posts.

Please rate useful posts.
New Member

informacast fast busy

I want to say that I am pretty ignorant when it comes to this product (informacast).  I set the DN up on the CTI Port that I created for informacast.  How is that connection made?  How does CM know to forward the call to informacast?   I can't seem to grasp the connection there.

informacast fast busy

If you want to use Dialcast (ie. call an extension and then page), you will need a CTI route point created. The DN on the CTI route point should match the Dialcast number configured in Informacast and the informacast will page to the associated recepient groups.

Please rate useful posts.

Please rate useful posts.
New Member

informacast fast busy

I have dial cast setup with the same dn that I have on the cti route point that I have configured in cm. What would cause the fast busy?

informacast fast busy

Check the region and location, make sure its a G711ulaw call, I think (not sure) G729 is not supported. Is the CTI route point registered?

Please rate useful posts.

Please rate useful posts.
New Member

informacast fast busy

The route point is registered and the region is G711.  I don't have a location set up for this.  We only have one location that we use for everything.

informacast fast busy

At this point I guess it would be best to open a case with Singlewire. Make sure your JTAPI versions are in sync and UCM versions are compatible. Short of that support would be the best use of your time.

Please rate useful posts.

Please rate useful posts.
Hall of Fame Super Silver

Re: informacast fast busy

Eliminate partition/CSS as an issue.

Is the number pointing to any receipient groups? Are those built properly?

Chris

Sent from Cisco Technical Support iPhone App

New Member

informacast fast busy

Hi, Have you foundthe solution for this ? I am also getting the fast busy.

717
Views
0
Helpful
10
Replies
This widget could not be displayed.