You probably will not be able to find a 3rd party solution for what you are looking for. All CDR records are recorded in CCM, then they are FTPd out to an external file structure. 3rd party software will then have access to the flat file to calculate more complete CDR records for billing purposes. CDR's will not be able to go back into CCM, turn off call routing for a paticular DID if they are over their limit, etc.
Most CDR systems do have the ability to notify if a number is dialed or an amount of minutes is reached to a manager or person. This has been around for awhile. But the mechanics of having the CDR software actually access to the SQL database to update records is virtually impossible. And now with CCM 5.x, the database is not SQL so you really have no access to it.
Stick with the CDR, billing, and notification, you should be fine with any 3rd party CDR. (WinCall, CommView, VxTracker, etc)
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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