Client with Unity 4.0(4) and Callmanager 3.3(4) (Yes, they REALLY need to upgrade). Recently they've had intermittent issues where it appears the user's mailbox mask isn't passed to Unity. When they press the messages button or a call is routed to Unity they get the opening greeting rather than the subscriber greeting. The mailbox mask appears correct in the VM profile. Any thoughts would be appreciated.
It turns out that Callmanager was sending the incorrect mailbox mask. The client had both 3 and 4-digit extensions and the issue appeared to affect only the 4-digit accounts. Although the Default VM Profile Mask was blank, Callmanager was sending a 3-digit mask. TAC identified that although the database was correct, the trace files were showing a 3 digit mask ('xxx') that was apparently cached from a previous troubleshooting effort. Restarting the Callmanager service solved the problem.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...