Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IP Communicator 7

Say you install the softphone on one computer, but then the user gets a new computer. You uninstall it from the old computer and reinstall it on the new computer. The CM still shows the IP of the old computer and registration on the softphone is hung up. Any ideas what I did wrong? Thanks.

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: IP Communicator 7

Have you changed the MAC address in the IP Communicator config on CUCM to the NIC of the new PC?

New Member

Re: IP Communicator 7

Yes Since the IP communicator is unistalled from the old computer delete the current configuration in callamanger.

And then configure the IP communicator with the new MAC.

4 REPLIES

Re: IP Communicator 7

Have you changed the MAC address in the IP Communicator config on CUCM to the NIC of the new PC?

New Member

Re: IP Communicator 7

Yes Since the IP communicator is unistalled from the old computer delete the current configuration in callamanger.

And then configure the IP communicator with the new MAC.

New Member

Re: IP Communicator 7

I did delete it and then recreated it, it did work this time, thank you. I am not sure where it asks for the mac of the new pc though. I use a template that the contractor from WWT created and then supercopy it so I don't suppose I enter a mac address. Thank you for your help!

New Member

Re: IP Communicator 7

I don't see an option to change the mac, do you recall where it is at? For now, I deleted the device and created a new one. To top it off, it was a mac running virtual xp and the user didn't bridge the nic adapter so it wasn't getting an IP to register with in the CM. Fun. It works now though. Thanks for the help...

413
Views
0
Helpful
4
Replies