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Community Member

IP Communicator drops call when VMI light comes on

  Having issue with a user where an active call gets dropped when the user is left a voicemail.  When the VMI light comes on the active call gets dropped.  Additionally the user can't make a call until the voicemail is checked and the VMI light goes off.  I know we experienced this issue in the past but I can't find my notes on the resolution.  Has any one seen this before and knows how to fix it?

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Community Member

Re: IP Communicator drops call when VMI light comes on

What version of callmanager are you running?

What version of unity or unity connection ..?

Do a route plan report on your voicemail ports and mwi

See if the dn's overlappp

Sent from Cisco Technical Support iPad App

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