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Ip communicator voice issues

An user is with voice quality problems in the cisco ip communicator. The voice stayed perforating or having delaies. In one of the tests, I did an internal call for another extension ip phone 7970 and the Max jitter in the remote telephone stayed in 3162. This user possessed a Dell d620 as everybody another users of the company, with the same programs, but I am not obtaining to solve the voice perforation problem. When run audio tunning wizard, the microphone volume stay in level 3, but if open again, the microphone volume is more higher. Someone is able to help me?

CCM 4.2

Ip communicator errors: versions 2.0.2.21 and I upgrade to 2.1.3, but the problem persists.

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Re: Ip communicator voice issues

I obtained to resolve the problem upon bringing up to date the driver of ethernet card for the presentest version in the site of the Dell with the Service tAg from notebook and I make a downgrade to 2.0.21 version of ip communicator.

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