Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

Hello,

 

I have an old Attendant Console based on CUCM7.1(5) with CUC 9.

Most of my user have voice mail box.

My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.

When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.

This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.

How can we achieve this?

If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?

Thanks for your help.

 

Thibaut

Everyone's tags (1)
96
Views
0
Helpful
0
Replies
CreatePlease to create content