IP phone Call History

[j.guilbert]

On a phone with an unshared main line and shared line presences; is there a way in Call Manager to limit the calls that get logged into the call directory to only the calls to the main line?

[Rob Huffman]

Hi Jerry,

This is a tough one, and is an issue that rises up from time to time (there is an interesting related thread right now on the IPT Forum).

Sadly this behaviour with the "Missed Calls" cannot be changed. This Call History is automatically stored on the phone anytime a call is presented to it (even momentarily).

This is a bit of a pain for our "Shared Line" users as well :( One thing that does mitigate this somewhat is that when scrolling through the "Missed Calls" list, when a number in the list is highlighted you will see;

On xxxx (where xxxx is the actual number that the call came in on, this is breifly displayed right before the Time and Date info)

So,if the 7961 had the following lines;

Line 1 - aaaa

Line 2 - wwww (Shared)

Line 3 - xxxx (Shared)

Line 4 - cccc (Shared)

You could identify when the Missed Call was for aaaa,wwww,xxxx or cccc by looking at the info;

Missed Call from xxx-yyy-ssss

On - cccc (The call was intended for cccc)

Today at 6:53AM

It took awhile for our users to get used to looking at this info to see which line the

"Missed Call" was really intended for.

Now,this is not so much of an issue for our users, but does not address the Privacy concerns.

Here is the thread from the IPT Forum;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbf49ad

Hope this helps!

Rob

[smartnet]

I am running CCM 4.3 and there is a privacy setting under phone setting. Isn't this setting suppose to block the calling number on a shared line?

I am just curious if this will work?!

[Rob Huffman]

Hi SN,

Privacy will not impact the "Call History" :(

Privacy only enables or disables the capability of users with phones that share the same DN to view call status and to Barge the call.

The Barge and Privacy features work with each other. Both features work with only shared lines.

Barge adds a user to a call that is in progress. Pressing a softkey automatically adds the user (initiator) to the shared-line call (target), and the users currently on the call receive a tone (if configured). Barge supports built-in conference and shared conference bridges.

The administrator enables or disables Privacy setting. When Privacy is enabled, the system removes the call information from all phones that share lines and blocks other shared lines from barging in on its calls. When Privacy is disabled, the system displays call information on all phones that have shared line appearances and allows other shared lines to barge in on its calls. Administrators can configure Privacy for all devices or configure Privacy for each device. Users toggle the Privacy feature on or off.

http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cucm/admin/4_1_3/ccmfeat/fsbarge.html

Hope this helps!

Rob