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New Member

IP Phone Service Error...

Hi All,

I have integrated the CUCM ver 7.0.2 with CUPS ver 7.0.3. Done the following configuration for the IP Phone:

1. Configured SCCP IP Phone in CUCM with DN

2. Configured the End user and associated the configured IP Phone

3 Configured the end user on IP Phone configuration Settings as well as on DN.

4. Configured the IP Phone Service and Subscribed on the Phone.

But when I Press the Services button on IP Phone I am getting the below message:

"You were trying to access IP Phone Messenger service from a device not provisioned on Cisco CallManager server. Please work with your system administrator to get this device configured."

Is there any problem in the configuration? Does anyone know what colud be the problem?

Thanks in Advance......

6 REPLIES
Cisco Employee

Re: IP Phone Service Error...

Does the phone model you're using supports IPPM???

AXL config correct??

I would suggest to re-check the whole integration step by step with the config guide.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: IP Phone Service Error...

Hi..

The Phone Model is Cisco 7940. I have rechecked the Configuration. Also in presence server checked the System Troubleshooter. It is not giving any error..

I used the Cisco Guide as well as one document for Configuration and Verification. Please find attached Document.Please let us know is there any perticular congfiguration other than that. Which model supports the IPPM?

Cisco Employee

Re: IP Phone Service Error...

Table 8 Cisco Unified Presence IP Phone Support

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0/english/compatibility/cupcompatibility7x.html#wp76416

By any chance does the user has a blank space in ID?? there was a bug and you had to strip all blanks

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: IP Phone Service Error...

Hi..

I have checked the compatability Matrix and 7940 is supported. Also in user ID there is no Space. Have you checked the confugration which I have sent. Is it correct? Is there any setting missing?

Thanks in advance...

New Member

Re: IP Phone Service Error...

Hi...

Have you got any solution for this..waiting for your reply

New Member

Re: IP Phone Service Error...

Hi..

Thanks for the help..The Problem is solved. I missed below settings:

1. In User management--> End User not assigned the Standard CTI Enabled Group to the user.

2. In User Management-->Application User-->IPPM User not associated the Device..

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