Having said that latest MS patches on ICM servers or for the most part OK.
2. If you are asking wheather you can upgrade from SR 7 to SR 9 the answer is yes, the Relase Notes include step by step instructions.
3. No, Queue Manager is running on Cisco version of MS 2000, so you need to downoload the cisco approved Service Release for the OS base you're running. Such as 2000.2.6, 2000.2.7, 2000.4.4, etc. You can find them here:
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...