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IPCC Error [12005]

Hello,

We have been getting this error on and off when someone logins to CTIOS desktop. the error is

IPCC Error [12005]Login could not be performed - Possible causes are Invalid Instrument; Media Termination Problem or other CM issue.

This error can come on any device at any time. the only work around that we have found is to delete the device association of the particular device from JATAPI user in CCM, reset the device, associate the device again and then reset. this works but i need to know the root cause of this issue and how could we avoid it. any troubleshooting explaintation are welcomed.

This error has been discussed before but no solution was provided.

btw CCM version 6.1.5, ICM 7.2.

  • Unified Communications Applications
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