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[IPCC Express] Questions about database fields

Hello,

I'm developing some reports for Cisco IPCC Express.

During the development, a lot of questions came out related to the definition of some fields:

- In ContactCallDetail, what is the difference between transfer and redirect a call?

- In ContactCallDetail, what is the difference between transfer = 1 and contactType=5? Both are related to transfering a call.

I'll appreciate any help you can give me.

Best Regards,

Filipe Cruz - Portugal

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