Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCC Failure when doing changes.

Hi,

I really need your help on this.

I am having a problem with an IPCC Express server. It is not allowing any changes to the agent's configuration or anything, it is simply not making any changes to the configuration.

Everytime I try to make a change to the Agents, or to anything on the IPCC configuration I get the following error:

screenshot error lilly.JPG

(In case you can't see it, it says:

Error while handling the input request.

Backup

).

I even got the same error when trying to resynchronize JTAPI.

I would like to know what can I do to solve this issue (preferibly without affecting the business operation), should I restart the  server? Should I restart the RmCm account password? Is there a problem with the DC Directory integration (Database is integrated with a Call Manager v4.1.3)?.

Any help is more than welcome.

Thanks in advance.

1 REPLY
New Member

Re: IPCC Failure when doing changes.

580
Views
0
Helpful
1
Replies
CreatePlease login to create content