Hi,
The voice monitor button allows you to silently listen in on an agent’s phone
conversations.
Voice monitoring is available whenever an agent is logged in, whether or not the
agent is on the phone. It is not available when:
■ You are a participant in a phone call (you cannot monitor yourself).
■ You use the Barge-In or Intercept function.
NOTE: Only one supervisor at a time can monitor a mobile agent.
Is "Span on PC port" is enabled?
Hope it helps.
Anand
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