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IPCC Start Voice Monitor for Agents

Hi,

As a supervisor I am not able to monitor agents, the start voice monitor is greyed out. Any ideas how to get this to work

  • Unified Communications Applications
1 REPLY

IPCC Start Voice Monitor for Agents

Hi,

The voice monitor button allows you to silently listen in on an agent’s phone

conversations.

Voice monitoring is available whenever an agent is logged in, whether or not the

agent is on the phone. It is not available when:

■ You are a participant in a phone call (you cannot monitor yourself).

■ You use the Barge-In or Intercept function.

NOTE: Only one supervisor at a time can monitor a mobile agent.

Is "Span on PC port" is enabled?

Hope it helps.

Anand

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