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IPMA , CTI Route Point, Phone not responding

Hy,

I configured on CM 7.0 IPMA with 2 CTI Route Point : 1xxx and 2xxx for managers.

I configured directory numbers from 1000 to 2500 (but not all directory numbers in this range it 's used).

If I dial any number between 3000 and 9999, phone received the following reply from CM : call cannot be completed  .., please consult  your directory number and call again .

If I dial unconfigured (unused) directory number from the range above, the phone display freeze and if I press the  button EndCall  the phone not responding for few minutes.

Why the phone not receive this message : call cannot be completed  .., please consult  your directory number  and call again,  when I dial unused directory number in the range 1000-2500?

I know that CTI Route Point make this happen.

How  can I fix that?

Thanks.

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