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IPMA - Transfer To VM

Hi,

I'm configuring IPMA in a CCM 5.1.3.

Everything works fine but the buttom TransferToVM doesn't work at IPMA Console. Neither from the IP Phone.

This is the error in the log of the console:

Received a new call: SEP003094C267DB:3:52951117 on Line :85000

ACProxyLine: adding a new call to the proxy line: 85000Pt-General-InternosSEP003094C267DB

Sending an Transfer to Voice Mail request to the server for managerID :Gerente1 and callID: SEP003094C267DB:3:52951117

ResponseList : Adding an element to the response list

Node:

sequenceNumber: 15

timeStamp: 1217943433103

responseWanted: true

responseClassExpected: class com.cisco.ma.service.client.protocol.TransferToVoiceMailResponse

ServerConnect: Sending a message/request to MA Service

ServerConnect : Received a message from the server

ERROR!! ResponseList: FailureResponse

ERROR!! sequenceNumber: 15

ERROR!! resultCode: 6

ERROR!! description: vmbox number not configured

any help? thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: IPMA - Transfer To VM

Hi Pablo,

The messages seem to pertain to the proxy line. Is the new VMProfile also assigned to the proxy line on the assistant's phone? You want to make sure that it is.

If after assigning the VMProfile to the proxy line and resetting the Tomcat service you still have the issue, could you set the trace level to detail for IPMA and collect using RTMT? Then post the log file here.

Regards,

Michael.

14 REPLIES
Hall of Fame Super Red

Re: IPMA - Transfer To VM

Hi Pablo,

I don't work with IPMA so I can't give you the exact answer but I'm sure we can figure this out.

We see this;

Received a new call: SEP003094C267DB:3:52951117 on Line :85000

ACProxyLine: adding a new call to the proxy line: 85000Pt-General-InternosSEP003094C267DB

Sending an Transfer to Voice Mail request to the server for managerID :Gerente1 and callID: SEP003094C267DB:3:52951117

Then we see this error at the end;

ERROR!! description: vmbox number not configured

So I'm guessing that Unity is looking for a Voicemail account under 52951117 which doesn't exist.

I do know that a Voicemail Profile needs to be setup to reference the Primary number.

Lets say you want 52951117 to Transfer to the Managers Primary number's Voicemail Box. You can configure a Voicemail profile (in CCM) for the Manager number and then apply it to 52951117 under Directory Number Configuration > Directory Number Settings > Voice Mail Profile

This should work :)Let me know.

Hope this helps!

Rob

New Member

Re: IPMA - Transfer To VM

Hi Rob, thanks for your answer, but this number is only an ID of that call. I going to copy another call where you can see that this number is different (is a little lower because this call was made yesterday).

This is the log:

6221: Mon Aug 04 14:06:17 GMT 2008 % Received a new call: SEP003094C267DB:3:52950856 on Line :85000

6222: Mon Aug 04 14:06:17 GMT 2008 % ACProxyLine: adding a new call to the proxy line: 85000Pt-General-InternosSEP003094C267DB

6223: Mon Aug 04 14:06:23 GMT 2008 % Sending an Transfer to Voice Mail request to the server for managerID :Gerente1 and callID: SEP003094C267DB:3:52950856

6224: Mon Aug 04 14:06:23 GMT 2008 % ResponseList : Adding an element to the response list

6225: Mon Aug 04 14:06:23 GMT 2008 % Node:

6226: Mon Aug 04 14:06:23 GMT 2008 % sequenceNumber: 74

6227: Mon Aug 04 14:06:23 GMT 2008 % timeStamp: 1217858783609

6228: Mon Aug 04 14:06:23 GMT 2008 % responseWanted: true

6229: Mon Aug 04 14:06:23 GMT 2008 % responseClassExpected: class com.cisco.ma.service.client.protocol.TransferToVoiceMailResponse

6230: Mon Aug 04 14:06:23 GMT 2008 % ServerConnect: Sending a message/request to MA Service

6231: Mon Aug 04 14:06:23 GMT 2008 % ServerConnect : Received a message from the server

6232: Mon Aug 04 14:06:23 GMT 2008 % ERROR!! ResponseList: FailureResponse

6233: Mon Aug 04 14:06:23 GMT 2008 % ERROR!! sequenceNumber: 74

6234: Mon Aug 04 14:06:23 GMT 2008 % ERROR!! resultCode: 6

6235: Mon Aug 04 14:06:23 GMT 2008 % ERROR!! description: vmbox number not configured

Thanks again and if you see another think, let me know.

Regards.

Hall of Fame Super Red

Re: IPMA - Transfer To VM

Hi Pablo,

OK, sorry about that :) Then I guess 85000 is the number being sent to Unity and it is this DN that requires the Voicemail Profile to be applied to it. Does this make any sense?

What is the Manager DN?

Is 85000 the Proxy Line?

Rob

New Member

Re: IPMA - Transfer To VM

Hi Rob,

55005 is a test Phone (who make the call).

89999 is the voice mail pilot associated with the voice mail profile, though this number not appear in the log.

85000 is the proxy line.

55000 is the Manager DN. Really this is the number who have a voice mail subscriber. I thought that this could be the problem and configure an alternative extension with the 85000 at Unity. But the problem continue.

i think that i need to configure "vmbox" in some place but i checked the service parameters of IPMA and i didn't see anything.

Pablo

Cisco Employee

Re: IPMA - Transfer To VM

I concur with Rob's line of thought here. Because the last line in the trace says "vmbox number not configured", I would want to double check that DN on the manager's phone has an explicit VMProfile assigned to it.

Thanks,

Michael.

New Member

Re: IPMA - Transfer To VM

Hi Michael, thanks for you opinion.

The DN of the manager have the correct VMProfile assigned to it. If i call to the manager and he don`t answer, the call is sent to his voicemail without problem. And i can press the message button in his phone and i going to the his VoiceMail. Even, because a configure an alternative extension in the VM, i can access to this VoiceMail from the proxy line too.

The error occur, at the Manager phone, with the button: "TransfVM" wich is in the Manager standard template softkey. And at the operator console with the last control button: "Redirect to VM" (or something like that).

Thanks,

Pablo.

Cisco Employee

Re: IPMA - Transfer To VM

Hi Pablo,

Is it the Default VM profile or a different one? If it is the default one, try (as a troubleshooting step) creating a new one and assigning to both the manager DN and the assistant's proxy line and then testing again after resetting both. The results just might be revealing.

Regards,

Michael.

New Member

Re: IPMA - Transfer To VM

Hi Michael,

yes, it the Default VM profile. Tomorrow i going to try confiugring a new one.

I let you know if it solve the problem.

Thanks to both.

Regards.

Pablo.

New Member

Re: IPMA - Transfer To VM

Hi,

i configured another VMProfile and the problem is the same.

i comfigured a trace of the IPMa service in the CCM and the error is the same:

trace IPMA Service "log4j"

2008-08-06 10:40:25,835 DEBUG [Thread-50990] service.Assistant - [ProxyLineAssistant:Secretaria1] handleTransferToVoiceMailRequest() - vmbox number not configured

2008-08-06 10:40:25,836 DEBUG [Thread-50990] service.Connection - [Connection:137.2.81.5:1628] sendMessage() - trying to put message into queue, messageID=0 for [ProxyLineAssistant:Secretaria1]

2008-08-06 10:40:25,836 DEBUG [EventThread6] service.EventThread - [EventThread:EventThread6] deliver() - Sent message, messageID=0 to client [ProxyLineAssistant:Secretaria1]

I don`t know what can it be.

regards

Pablo

Cisco Employee

Re: IPMA - Transfer To VM

Hi Pablo,

The messages seem to pertain to the proxy line. Is the new VMProfile also assigned to the proxy line on the assistant's phone? You want to make sure that it is.

If after assigning the VMProfile to the proxy line and resetting the Tomcat service you still have the issue, could you set the trace level to detail for IPMA and collect using RTMT? Then post the log file here.

Regards,

Michael.

New Member

Re: IPMA - Transfer To VM

Hi Michael, thanks a lot.

I configured the new VMProfile at Manager and proxy line and then restart the tomcat service and worked.

Thanks you very much.

Regards.

Pablo.

Cisco Employee

Re: IPMA - Transfer To VM

Thanks for the update and the good news, Pablo. Have a great day!

Thank you Rob, for your troubleshooting help.

Regards,

Michael.

New Member

Re: IPMA - Transfer To VM

yes Rob, thanks to you too.

Regards.

Pablo

Hall of Fame Super Red

Re: IPMA - Transfer To VM

Hi Pablo and Michael,

Nice work on fixing this one! I'm quite sure your kind follow up will help someone else somewhere down the road :) Great job guys!

Take care,

Rob

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