IPPM - No alert for IM message

[j-shearer]

Greetings -

I have a CUCM running version 6.1.3.3000-1 and a CUPS server running version 6.0.4.1000-4. I was able to get the IPPM service configured on the CUCM and subscribe the IP phone to the service. I am able to send/receive IMs from the phone. The only issue I am having is when an IM message is sent, the phone does nothing in the form of notification. I tried using both a deskphone (7975) and my IPC and neither will notify me if an IM arrives. If I press the 'Services' button and navigate through the IPPM menu I can see the IM message as well as reply to it.

Any information would be greatly appreciated.

Thx

Joe

[htluo]

Go to CUCM Admin > User Management > Application Users. You should have an application user for IPPM (such as "PhoneMessenger" or something like that). Associate the phones with this user.

Michael

http://htluo.blogspot.com

[j-shearer]

Michael -

Thx for the response...

The Application User in CUCM already has the appropriate devices (phones) associated to it.

Is there anything else I can look at?

[htluo]

If the device already associated with IPPM application user, you might want to check the URL Authentication.

Go to System > Enterprise Parameters > URL Authentication.

It should be in the format of "http://192.168.1.10:8080/ccmcip/authenticate.jsp"

Where 192.168.1.10 is the CUCM IP address. If you made any changes to this, you need to reset IP phone.

Michael

[j-shearer]

Michael -

Thx for your assistance. Yes, this url does exist and is it as you stated. I did not make any changes to this particular URL.

Joe

[htluo]

If everything checked out and still not working, it's time to open a TAC case. :)

Michael

[j-shearer]

That's what I figured. Thx again for your assistance.

Joe