Is it possible to make any statistic collection on calls?
In our "Unified Contact Center Express Administration - 7.0(1)_Build168" installation, it is possible to install the program "Cisco Unified CCX-historic reporter" so we can make different statistic in the contact center.
Is the same statistic reporting possible in our "Cisco Unified CM Administration - System version 220.127.116.1100-2" installation?
- And not just on calls and users in the contact center installation, but on all users, phones and numbers?
If so, what program can I use to perform this statistic collection?
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...