Is it possible to make any statistic collection on calls?
In our "Unified Contact Center Express Administration - 7.0(1)_Build168" installation, it is possible to install the program "Cisco Unified CCX-historic reporter" so we can make different statistic in the contact center.
Is the same statistic reporting possible in our "Cisco Unified CM Administration - System version 220.127.116.1100-2" installation?
- And not just on calls and users in the contact center installation, but on all users, phones and numbers?
If so, what program can I use to perform this statistic collection?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...