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Community Member

Is it possible to route a call to a range of agent peripheral ID's ?

Hi,

Is it possible to route a call to a range of agent peripheral ID's ?


I wish to route a call to one of the agent having Peripheral Id between 131-100-0001 to 131-100-0100 , possible ?

OR
Can I route a call to a particular team.

Thanks,

Maneesh

2 REPLIES
Community Member

Re: Is it possible to route a call to a range of agent periphera

Hello,

are u talking baut cucm or wiht uccx?

if u are talking baout cucm then you can do it easily with call partya dn calling aprty transformaiton part.

in case of uccx, i am not expert to tell u this part...

Amit

Warm Regard's =========== Amit
Community Member

Re: Is it possible to route a call to a range of agent periphera

Hi Amit,

Thank you very much for your response. I am using cucm.Can you please explain how to do it and which node to use in script editor?

what do you really mean by party transformation?

Thanks

Maneesh 

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