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New Member

Is there a way to make some directory numbers inaccessible from the IVR?

Is there a way to make some directory numbers inaccessible from the IVR? I have a situation where some customers know the directory number of our customer service agents. So they call them directly, instead of through the IVR where they will be placed in the queue. I would like to make all customer service agents inaccessible for direct calling in the IVR but would like to keep that feature for other departments. Any insight would be appreciated, thank you in advance.

2 REPLIES
Cisco Employee

Start by mentioning what your

Start by mentioning what your IVR is...

UCCX?? CUC?? CUE??

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Sorry, UCCX.

Sorry, UCCX.

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