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issue with WFO 8.5.2 Recording Viewer

Hello team:

I can not manage to make my Windows 7 laptop render the information on the screen when I select the "Recordings" button at the top of the Cisco Unified WFO GUI. The screen remains empty of content (blue background), when it should return many rows with recording information.

Sin.jpg

I am running the laptop software by the book (Windows 7 -spanish language- , Mozilla 8, Java 1.6.0.13 or newer,  JRE 1.6, etc)

Sin2.jpg

and have all the Calabrio plugins installed:

Sin3.jpg

¿Any hints? ¿Maybe my Window 7 spanish version is not supported? Then I do not see why my system passes the diagnostics as shown above.

Your help will be greatly appreciated.

Rogelio Alvez

Argentina

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