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New Member

IVR applications on CUCM

Hi There,

I'm interested to know if there is a feature in CUCM 6.X (may be an IVR application) it can be used to collect digits, entered by a caller via the phohe keypad, the passsing this to a different system in a text file for instance?

Any help is appreciated.

Regards,

Esteban

2 REPLIES
Cisco Employee

Re: IVR applications on CUCM

no, CUCM is a call agent, not an IVR. you need extra SW to perform that (UCCX, UCCE, CVP)

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: IVR applications on CUCM

You can use TCL scripts on the Voice Gateway for basic IVR Functionality with CUCM

http://www.cisco.com/en/US/docs/ios-xml/ios/ios_tcl/configuration/12-4t/nm-script-tcl.html

Regards,

Amritesh Anand

Pleaes rate if found helpful

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