Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IVR in Unity Connection 1.2

I want to enable IVR system in Unity Connection 1.2 . We r using CallManager 5.1 and 2800 voice Gateway with E1 termination ,100 DID nos.

Main req. is to enable IVR , so that when a caller press a Key say "1" the call has to reroute to another call centre where calls handled, Other calls handle locally in the same network.

I didn't see any option to reroute calls to external number (say 23456790)

only extension or greetings are seen.

1 REPLY
Hall of Fame Super Red

Re: IVR in Unity Connection 1.2

Hi Jerome,

You should be able to set an external number instead if an extension. Press 1 - Links to 9 (if 9 is your access #) plus 23456790.

Hope this helps!

Rob

142
Views
0
Helpful
1
Replies
CreatePlease login to create content