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Community Member

IVR issue

Dears,

I have Cisco 2921 CME and ISM,

I already configured the Voice mail successfully, but when I tried to configure the IVR I faced issue (IVR not working)

I attached the configuration of the ISM engine.

Appreciate your support,

Regards,                  

se-192-168-130-101# sh running-config
Generating configuration:


clock timezone UTC

hostname se-192-168-130-101

line console

system language preferred "ar_SA"

ntp server 192.168.130.100 prefer

software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/h
sEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfG
WTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

license agent max-sessions 9

privilege ViewPrivateList create
privilege ManagePrompts create
privilege ViewRealTimeReports create
privilege broadcast create
privilege manage-users create
privilege ManagePublicList create
privilege manage-passwords create
privilege local-broadcast create
privilege vm-imap create
privilege ViewHistoricalReports create

groupname Broadcasters create

username NetworkAdmin create
username admin create

privilege ViewPrivateList description "Privilege to view private list"
privilege ManagePrompts description "Privilege to create, modify, or delete syst
em prompts"
privilege ViewRealTimeReports description "Privilege to view realtime reports"
privilege broadcast description "Privilege to send local or remote broadcast mes
sages"
privilege manage-users description "Privilege to create, modify, and delete user
s and groups"
privilege ManagePublicList description "Privilege to manage public lists"
privilege manage-passwords description "Privilege to reset user passwords"
privilege local-broadcast description "Privilege to send local broadcast message
s"
privilege vm-imap description "Privilege to manage personal voicemail via IMAP c
lient"
privilege ViewHistoricalReports description "Privilege to view historical report
s"
privilege ViewPrivateList operation voicemail.lists.private.view
privilege ManagePrompts operation system.debug
privilege ManagePrompts operation prompt.modify
privilege ViewRealTimeReports operation report.realtime
privilege broadcast operation system.debug
privilege broadcast operation broadcast.local
privilege broadcast operation broadcast.remote
privilege manage-users operation user.pin
privilege manage-users operation user.password
privilege manage-users operation user.mailbox
privilege manage-users operation system.debug
privilege manage-users operation user.remote
privilege manage-users operation group.configuration
privilege manage-users operation user.configuration
privilege manage-users operation user.notification
privilege ManagePublicList operation voicemail.lists.public
privilege ManagePublicList operation system.debug
privilege manage-passwords operation user.pin
privilege manage-passwords operation user.password
privilege manage-passwords operation system.debug
privilege local-broadcast operation system.debug
privilege local-broadcast operation broadcast.local
privilege vm-imap operation voicemail.imap.user
privilege ViewHistoricalReports operation report.historical.view

groupname Administrators member admin
groupname Broadcasters privilege broadcast

username NetworkAdmin phonenumber "311"

restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed

backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VN
XHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8Z
ZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule

ccn application autoattendant aa
description "Cisco Auto-Attendant"
enabled
maxsessions 2
script "aa.aef"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "dialByExtnAnytimeInputLength" "4"
parameter "operExtn" "311"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "allowExternalTransfers" "false"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "businessSchedule" "systemschedule"
parameter "MaxRetry" "3"
end application

ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 10
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application

ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 10
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application

ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
parameter "appManagementScript" ""
end application

ccn application voicemail aa
description "cisco voicemail"
enabled
maxsessions 2
script "voicebrowser.aef"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
end application

ccn engine
end engine

ccn reporting historical
database local
description "se-192-168-130-101"
end reporting

ccn subsystem jtapi
ccm-manager address 0.0.0.0
end subsystem

ccn subsystem sip
gateway address "192.168.130.100"
end subsystem

ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger

ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger

ccn trigger sip phonenumber 700
application "voicemail"
application "voicemail"
enabled
maxsessions 2
end trigger

service voiceview
enable
end voiceview

voicemail broadcast recording time 300
voicemail default messagesize 240
voicemail notification restriction msg-notification
voicemail mailbox owner "NetworkAdmin" size 300
expiration time 5
messagesize 120
end mailbox

end

se-192-168-130-101#
se-192-168-130-101#

2 REPLIES
VIP Red

Re:IVR issue

Maybe I am missing something, but what is the issue?


Sent from Cisco Technical Support Android App

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Community Member

Re:IVR issue

Dear,

We have two issues:-

  • How to load the audio file??
  • How to activate the IVR?

Thanks

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