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IVR not working on Cisco Router 2921 CME


I configured IVR on Cisco Router 2921 but it's not working and the following information:

Cisco IOS Version: 15.0(1r)M15

CME : 8.6

HQ-CME#sh telephony-service

CONFIG (Version=8.6)


Version 8.6

Max phoneload sccp version 17

Max dspfarm sccp version 18

Cisco Unified Communications Manager Express

For on-line documentation please see:


protocol mode default

ip source-address port 2000

ip qos dscp:

ef (the MS 6 bits, 46, in ToS, 0xB8) for media

cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal

af41 (the MS 6 bits, 34, in ToS, 0x88) for video

default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup gpic


max-ephones 90

max-dn 90

max-conferences 8 gain -6

dspfarm units 0

dspfarm transcode sessions 15

conference software


no privacy-on-hold

hunt-group report delay 1 hours

Number of hunt-group configured: 1

hunt-group logout DND

max-redirect 10

voicemail 700

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] US   (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] US    (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line-mode single

time-format 12

date-format mm-dd-yy

timezone 0 Greenwich Standard Time

call-forward pattern .T

call-park system redirect

no transfer-pattern is configured, transfer is restricted to local SCCP phones o


keepalive 30 auxiliary 30

timeout interdigit 10

timeout busy 10

timeout ringing 180

timeout transfer-recall 0

timeout ringin-callerid 8

timeout night-service-bell 12

caller-id name-only: enable

system message Almouyasser

web admin system name cisco  password cisco

web admin customer name Customer

edit DN through Web:  enabled.

edit TIME through web:  enabled.

background save interval 10 minutes

Log (table parameters):

     max-size: 150

     retain-timer: 15

create cnf-files version-stamp 7960 Sep 22 2013 11:32:38

transfer-system full-consult

transfer-digit-collect new-call

auto assign 1 to 90

local directory service: enabled.

Extension-assigner tag-type ephone-tag.

Hall of Fame Super Gold

IVR not working on Cisco Router 2921 CME

IVR what ?