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Community Member

IVR on MOH

Hi

Wonder if this is possible?

While we press Hold button, the caller should hear IVR options to select from.

Have CUCM 8.6 and CUE 8.6.

Many thanks for any suggestion or help there.

Tarun

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

IVR on MOH

I don't know of any 3rd party app to do that, the problem I see here and which I've already explained is that when you press the hold button you cannot modify what happens.

You're going to tear down one call leg, the other one is going to be directed to the MOH stream and it's going to be a one way audio stream so that you only listen to the MOH.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
6 REPLIES
Cisco Employee

IVR on MOH

If you're on a call and you press hold all CUCM will do is to break the media stream and create a one way stream to the MOH, it doesn't have any option to send you anywhere else.

You would need to transfer them to a script/IVR so they can get options.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

IVR on MOH

I guess the same, but in this case (transfer to IVR) the User who have put the call on hold will get it back (as we get usual call back from hold)?

Many thanks for your response.

Cisco Employee

IVR on MOH

No, once it's on the IVR it's up to the users and your script config what happens with the call.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

IVR on MOH

So, does it mean its not at all possible, even  by some Third party solution?

Cisco Employee

IVR on MOH

I don't know of any 3rd party app to do that, the problem I see here and which I've already explained is that when you press the hold button you cannot modify what happens.

You're going to tear down one call leg, the other one is going to be directed to the MOH stream and it's going to be a one way audio stream so that you only listen to the MOH.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

IVR on MOH

That was a great help!..  Needed is done as revert.

Many Thanks!

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