I was wondering if anyone has seen a problem where Jabber crashes when a chat session is started. The Chat screen appears but the message area on the bottom of the screen never appears to type a message in. Jabber eventually crashes.
Hi, it's happening to all users in your company or only a single case?
You didn't mention the systems and their version that you're working with, like the version of the Cisco Jabber, you cluster version and etc. I found a reported cisco bug of Jabber 11.1 that is describing the same issue you're having:
I believe I am the only one at this time. I have worked with our IT department and they have given up and told me to order another laptop. They also informed me that they have seen this a couple of times before. Over the past couple of months I have uninstalled Jabber several times and manually removed all Jabber files from my laptop. I then reboot my laptop and reinstalled Jabber. Nothing worked. I have been getting around the problem by using my build machine for Jabber. I am wondering if there is something corrupted and left behind in my registry. I am to the point of soon trying a registry cleaning application. A couple of different versions that I have used are 11.7.1 Build 46916 and 11.8.4 Build 52954 but neither worked. We run Windows 7 here. I did capture a Jabber log when this occurs but I do not know if our IT department will allow this to be submitted this to this forum.
What are the chances that when you look on your Cisco Jabber window you see a small icon (can't remember exactly where) that the word "FIPS" is written there? Can you check Windows 7 registry (via regedit) those keys? HKLM\System\ControlSet001\Control\Lsa\FIPSAlgorithmPolicy\Enabled HKLM\System\ControlSet002\Control\Lsa\FIPSAlgorithmPolicy\Enabled
OK, had to try. :) Something definitely wrong with your PC and OS, but unfortunately without seeing any logs from your Cisco Jabber we cannot simply pinpoint the issue.
I guess it won't work, but worth a try, please download the attached TAR file, it contains a batch file that goes and fully removes all the cache folders of Cisco Jabber and configurations. Those folders are always leaving files even if you remove the software, so I would recommend to use the batch file to fully remove all traces of Cisco Jabber. It won't uninstall the Jabber, only remove the cached files and configurations.
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The short answer is that you don't.... That isn't entirely true while at
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