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New Member

Jabber for Windows 9.7 IM problem

I am testing the new Jabber for Windows 9.7.  On previous version when I double click on the contact it would let me IM them.  Now when I double click it automatically calls and there is no option for IM.

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8 REPLIES

Thats interesting, not seeing

Thats interesting, not seeing that issue. Does that contact have an IM address? (Right click on contact and click on view profile)

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New Member

Yes everything is correct.  I

Yes everything is correct.  I was looking for a setting or something but don't see one.

New Member

Here is a screenshot of the

Here is a screenshot of the options I am seeing.  No chat in 9.7  weird.

 

 

 

 

Weird. Is this happening for

Weird. Is this happening for all users in your contact list? Do the remote users have you as blocked under Privacy? 

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New Member

Yes happening for everyone in

Yes happening for everyone in my contact list.  We only use it in house so no remote users.  Inside my domain , allow everyone is selected.

 

 

Sorry, out of ideas. :(

Sorry, out of ideas. :(

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New Member

Uninstalled and Installed 9.6

Uninstalled and Installed 9.6.1 and all is good with this one.  Will wait till they release an update.

Cisco Employee

i tested with J4W 9.7 and

i tested with J4W 9.7 and there is no issue in fetching the chat option also double click results in getting the chat screen up; what i need to know from you is did you make sure post the installation of the J4W 9.7 the contact section retained the IM address ?

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