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JTAPI call transfer talkpath problem

We are writing a JTAPI application and having a problem with getting

a talkpath between two parties on a transfered call.

The call flow is this:

* we make initial call from a CTI port to a remote phone,

* we play an announcement and then collect DTMF digits

* we transfer the call to a local phone

We do get the two parties connected, but there is no talk path.

Shortly after we get CallCtlConnEstablishedEv

we get a CallCtlConnFailedEv with

107 = CAUSE_RESOURCES_NOT_AVAILABLE, 47 = CAUSE_RESOURCENAVAIL

787: Mar 25 13:41:51.937 MDT %JTAPI-JTAPI-7-UNK:(P1-csnadmin) 9032/1 CallCtlConnFailedEv 2071:Generated_Everyone [#50] Cause:107 CallCtlCause:0 CiscoCause:47 CiscoFeatureReason:12

If we try the same call flow with the initial call going to a local phone,

then we do have a talk path. By "local" phone, I mean a phone in the cisco

pbx, all of the calls are made using the string address of the phones.

With tracing turned on, after the call is established and in

the talking state, we get this:

782: Mar 25 13:41:51.937 MDT %JTAPI-CTI-7-UNK:(P1-csnadmin){Line:SEP001B0CACD3A7:2071:Generated_Everyone:(1,142)|Call:[GCID=(9032/1),CID=26283423]} CallStateChanged [ state=DISCONNECTED cause=RESOURCESNAVAIL destType=EXTERNAL destCM=1 fwdDestination=null fwdPartition= CallSecurityStatus=1 unModifiedCg=8345 unModifiedCd=2071 unModifiedOriginalCd=2071 unModifiedLastRedirected=2078 calling=8345 callingName=Front XP Room called=2071 calledName= origParty=2071 origName= lastRedirected=2078 lastRedirectedName= origin=INBOUNDEXTERNAL reason=DIRECTCALL activeTone=0 deviceName=SEP001B0CACD3A7 bRemoteInUse=false bPrivacy=false CallSelectStatus=0 CallingPartyPI=True CallingPartyDisplayNamePI=True CalledPartyPI=True CalledPartyDisplayNamePI=True OriginalCalledPartyPI=True OriginalCalledPartyDisplayNamePI=True LastRedirectPartyPI=True LastRedirectPartyDisplayNamePI=True UnicodeCingPName= Locale = 6245412 UnicodeCedPName= Locale = 1 CallingIPAddr = /0.0.0.0 farEndLineIdDn = farEndLineIdPartition = CalledDnInfo=000UnmodUrl= 000CallingDnInfo=000UnmodUrl= 000fwdDestinationDnInfo=000UnmodUrl= 000 ]

1 REPLY
Bronze

Re: JTAPI call transfer talkpath problem

Looks like a transcoding issue.

Check transcoders and MTP resources.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrnsc.html

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