I am attempting to help out a client's 'other vendor' who promised the moon & stars with a CRM. He might be a good programmer, but he has no TAPI or phone experience what-so-ever. As It was I who installed the UC560, they are looking at me for an answer which I would like to provide. My experience with the UC560 is moderate. Is there any API or event driven model for linking an external database (CRM) so pop-ups can occur on local PCs? As a side note, the Call Manager Express ver is 8.2.
Any help pointing me in the right direction would be appreciated. Searching Cisco led me to a lot of items that don't seem compatible with the UC560, but I could be wrong.
PS, the spell check on this Web form does not check after the first paragraph!
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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