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LDAP user cannot be found in the directory via button on the phone

Frank Janka
Level 1
Level 1

Hi,

I am using a CUCM 9.1.2 with LDAP sync. I got now the problem that a few users can´t be found via the direcory search button on the 8961 phone. All the other users are working. I don´t have an idea what I can do.

 

Thank you in advice

Frank

3 Replies 3

George Thomas
Level 10
Level 10

Are the missing users listed in User Management -> End Users in CUCM?

Please rate useful posts.

Yes the users are listed under users. I think there is something special in the LDAP entry. We use 3nd party software from ANDtek and Aspiria. There is the same problem...

Frank Janka
Level 1
Level 1

Yes the users are listed under users

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