Client is migrating from pbx to voice and Unity. The current voicemail system allows internal and external callers to call a number, punch in an extension and leave a message. They call it Message Center.
I know I can use Send to greeting instead of ring the extension on the transer page. But the customer does not want to change that option. So he is looking for a feature that will allow callers to leave a message directly into individual subscribers without having to go through the greeting and so forth.
This will certainly work for internal callers, but, will not work for anyone wanting this functionality outside the system. Please ask your account team to add your business case to a product request for "Easy Message Access"
Another option that might work for you in the interim ...
Callers can dial the Unity remote access number and get the Opening Greeting. At the Opening Greeting, dial an extension at any time is the default behavior. Dial the user's extension and add #2 to the extension, i.e. 56876#2. Although the caller will hear the subscriber's greeting, the caller can press # (optional conversation 1 key pad) to skip the greeting and go immediately to leave a message. Works for both internal and external callers.
I agree with this also.... unity should be able to handle the commands whether it's internal or external. I would however in the Call handler menu system, create a greeting for this option in a sub menu
"thank for calling xx company. To dial an extenstion press 1"
Input 1 = "If you know your parties extenstion, you may dial it at anytime. If you wish to to leave a message and know your parties ext, dial the ext followed by "2"
I think creating the submenu with the "explanation" would work and create a clear understanding for the outside or inside caller.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...