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New Member

Licenses

HI, I am working on a ISM-SRE-300-K9 module that has previously been configured/managed by someone else. The module has 70 active mailbox licenses yet when I run the 'show licence detail' command (pasted below), there appears to be additional permanent VMIVR-VM-MBX license nstalled but not actived. Am I reading this correct and if so, how do I activate these additional licenses.

Thanks

sh license detail

Index:  1       Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

        Store Index: 2

        Store Name: Evaluation License Storage

Index:  2       Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

        Store Index: 0

        Store Name: Primary License Storage

Index:  3       Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

        Store Index: 1

        Store Name: Evaluation License Storage

Index:  4       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 71 /70

        License Priority: Medium

        Store Index: 6

        Store Name: Primary License Storage

Index:  5       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 51 / 0

        License Priority: Medium

        Store Index: 5

        Store Name: Primary License Storage

Index:  6       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 46 / 0

        License Priority: Medium

        Store Index: 4

        Store Name: Primary License Storage

Index:  7       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 41 / 0

        License Priority: Medium

        Store Index: 3

        Store Name: Primary License Storage

Index:  8       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 30 / 0

        License Priority: Medium

        Store Index: 2

        Store Name: Primary License Storage

Index:  9       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Inactive

        License Count: 5 / 0

        License Priority: Medium

        Store Index: 1

        Store Name: Primary License Storage

Index: 10       Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  7 weeks  4 days

        License Count: 600 / 0

        License Priority: Low

        Store Index: 0

        Store Name: Evaluation License Storage

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2 REPLIES
New Member

Licenses

What is the CUE version you are having.

I think you have multiple license files installed. you should call customer support to regenerate a single license combining all.

You can issue "license activate ?"  command to activate then.

You should have "sh license udi" output handy when calling customer support.

New Member

Licenses

Thanks for the reply. CUE version is 8.6.1

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