I am running Unity version 4.0 (4) and Call Manager 4.1 in an environment with all Cisco phones.
I've heard that it's possible to setup Live Record so that somebody can record a conversation if they so choose to. I am having trouble finding any documentation on how to set that up. What I've been able to find is some information that says "all current phones do not support the Live Record feature".
Also, I would like to setup the ability of a person to listen in on other agents phone calls.
Re: Live Record and listening in on other agent calls
The VoIP monitor along with RASCAL are simply components of IPCC that handle monitoring, recording, and statistics. When you install IPCC, you can choose to have these services reside on the same box as IPCC or on a dedicated server depending on the size of your deployment. The following link describes moving these two services to a dedicated server, but the concepts apply to setting it up initially as well.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...