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Live Record issue on Unity Connection 8.5

Jim Schewe
Level 1
Level 1

‎06-13-2014 09:28 AM - edited ‎03-19-2019 08:17 AM

We have the CoS for Live Record set to a maximum message length of 3600 seconds but our recordings are cutting off at 20 minutes exactly.  We are using a single inbox solution with Exchange 2010 and there are no mailbox size limits on the users. Any ideas?

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Manish Gogna
Cisco Employee
Cisco Employee

‎06-14-2014 11:03 AM

Hi,

Under Cisco Unity Connection Administration webpage Under System Settings >> Advanced >> Telephony >> Maximum Recording Time in Milliseconds; check if this value is 1200000 (20 minutes); if yes then change this to 3,600,000 milliseconds (1 hour).

HTH

Manish

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