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New Member

Live Record Routing

I am trying to setup live record and the routing is not working. I have attached screen shots of what I have setup and am unsure why it is not working. Any ideas?

I have CM and Unity both versions 4.2(1)

thanks for the help

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Live Record Routing

Do you have any voice mail masks set in callmanager ? Did you try setting the forwarding station to 7100 ? You have set DNIS and ANI to 7100. Change that to Forwarding station and DNIS to 7100.

Also please post Tools Depot -> Call viewer output when you place a call to the Call handler.

Also make sure you have followed steps in this link

http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm.

sANKAR

PS: please remember to rate posts!

5 REPLIES
Cisco Employee

Re: Live Record Routing

Can you give us some more details about what is not working? What do you hear when you call in? All the Unity conversation is doing is checking to see if the calling number is a subscriber and then it'll start recording (and playing record beeps if configured to do that). If the calling number is not a subscriber, it will fail out of that rule and go to the next one.

New Member

Re: Live Record Routing

I get the Cisco Unity Messaging, dial an extension at any time prompt. attached is the screen of the portmonitor when dialing the extension. Thanks for the help so far!

Re: Live Record Routing

Can you set the forwarding station to 7100 as well ?

Open up port status monitor and can you paste a screen shot of whats happening.

Re: Live Record Routing

Do you have any voice mail masks set in callmanager ? Did you try setting the forwarding station to 7100 ? You have set DNIS and ANI to 7100. Change that to Forwarding station and DNIS to 7100.

Also please post Tools Depot -> Call viewer output when you place a call to the Call handler.

Also make sure you have followed steps in this link

http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm.

sANKAR

PS: please remember to rate posts!

New Member

Re: Live Record Routing

I have fixed the unity settings and it's working! Thanks for picking that up!

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