We use the Cisco Desktop Agent to sign in to CCX. There have been a few instances where a user forgets to logout of CDA and leaves for the day. There computer is locked and the managers need to log that person off so it doesn't screw with their stats. Is there a way to do this through a web interface somewhere? I can't seem to find anything in CCX.
Ah thanks. I never even knew there was a CSD. I've installed that now, but it's not showing the supervisors teams or agents, it's pretty much blank. Everything looks fine on the CCX side... I think. The user is setup as a supervisor and in the correct team.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...