I am checking on requirements for logging of IM/Chats within Presence 8.x.
The SRND indicates that I need an external database runnning to do the logging and compliance work.
Question: Can this database be on the Presence server itself in the case where we have a VM server and a single Presence server and fewer than 200 users? The presence server was built 250 Gig Virtual Drives.
You need external DB to get this done. You can not use Presence server to log the IM messages. Also we do not support third party application on same UCS box where we have Cisco application running. So you need to run DB application on another hardware.
By default, CUPC will log 99 lines of chat conversation which can be seen in the "View Conversation History" button to the right of the client name in CUPC. These are stored in the CommunicationHistory.xml file located here:
C:\Documents and Settings\\Local Settings\ApplicationData\Cisco\Unified Communications\Client Services
C:\Users\\AppData\Local\Cisco\Unified Communications\ClientServices Framework\Communication History
If you want to log all chat history, then I would recommend the Instant Messaging Compliance Guide for Cisco Unified Presence in the link below. This will guide you to configuring a database that can log all your CUPC
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