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Login to Cisco CallManager Express as Administrator failed

Hi all

I am having the strangest thing ever, i did reset for GUI CUE administrator password according to Cisco documentation, when logging with the new created administrator i get the Lost Contact page telling me that there is no connection between CUE and CCME, when i enter the IP of the CCME and the newly created administrator i only get the "Login to Cisco CallManager Express as Administrator failed" and get this message whenever i try any username and password. please note that after reviewing several posts on this forum i made sure that the following are available and running:

IP http server

ip http path flash

web admin system usernem // done the same user as in unity

web admin hostname // in CUE has the same username as in Web admin in CCME

HTML folder is available in the flash.

i have removed the ip http authenticate local and ip http secure-server

Can someone please help me to so i can be able to accesst CUE GUI.

Thanks a lot