I'm looking for a tool that I can use that will provide easy to read call detail reports that can be either PDF or Excel formatted. Quite often I get asked to pull reports for detailed call records of an extension for the last 3 months and it's a pain to run the query and then spend time in Excel to format it in such a way that another manager can understand it.
Anyone have any recommendations? Not looking for the high end, do it all type of software.
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