I have the username and pw for the CUE GUI, but cannot access CUE via CLI. Not sure where to go from here. Can I push the pw from the GUI to the CLI? or do I need to reset CUE on the router? And if so, how would I save all data and how would I perform the reset.
Felipe, thanks for the reply. When I hyperterm into CUE, I type enable, then am prompted for the PW. The PW was created and setup by a tech prior to me and I don't have it. I can login to the GUI on both CUE and CME. My original problem is trying to change the AA message. I'm trying to use the GMS using a phone that is desigated as an admin, but there is no option for "Greeting Management Call-in Number" in the CUE GUI. There is the call in number for the promptmgt, but it gets a busy tone before the number is completly dialed.
I even recorded a msg on an mp3 recorder and converted it to a wav using Audacity and it won't play when I upload it. Once the wav is uploaded and replaces the current file, callers hear, "I'm sorry, we are experiencing difficulties" (some msg like that)
Ok, I'll leave the pw blank and try that. What about the Greeting Management System not working? When in the CUE GUI under VoiceMal then Call Handling, the line for Greeting Management Call-in Number is missing. This method of changing the AA seems the most logical, but I can't seem to get to it to use.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...